top of page

FAQ

  • Office Hours:
    Service: Monday to Friday from 09h to 18h - Saturdays from 09h to 12hContact: +55 41 98770-1331 / +329 7214 233
  • How to cancel my registration?
    To cancel your registration, we kindly ask you to contact us via e-mail, contact@ulabianca.com
  • I forgot my password, how should I proceed?"
    Don't worry if you have forgotten your password. Just click on Recover or register new password on the Identification page and enter your e-mail address. In a few moments a notice will be sent to your respective e-mail, informing you of your password.
  • My order was incomplete. How should I proceed?
    Your order may have been partially shipped to expedite product delivery. If deliveries are out of time, please contact us via chat on the Ula Bianca website.
  • How do I schedule a service?
    Enter services, choose a category and click on the service you want to purchase. You can add more than one service in the order of the order. Once you have chosen, the service information such as duration, operating headquarters, additional information, cancellation policy, and contact information will appear. Select "Schedule Now", and the days and times available for scheduling will appear. Fill in the information and schedule.
  • Is the scheduling free?
    Yes, all appointments are free of charge and the prices are indicative. After the meeting with the client, the estimate will be done and approved between the parties. As well as the payment method.
  • Are the meetings in person or by videoconference?
    All meetings are by videoconference, and the links are sent via Ula Bianca after confirmation from the client. We will contact you, so please take care when filling out the information.
  • How are services divided?
    Under services, on Ula Bianca's website, we have categories divided into: Design, Communication and Marketing. Each category has the services we offer to clients.
  • What is the delivery time for each service?
    In the description of each service we have the estimated deadline. The deliveries vary according to the client's project. The deadline is defined in a meeting, and agreed upon between the parties.
  • How to make a return due to dissatisfaction or regret?
    For physical products sold and delivered by Ula Bianca, simply contact us via e-mail at contact@ulabianca.com and follow the terms attached to the site. We will send within 48 hours in your e-mail the shipping code for you to return the product. The product must be returned in its original packaging or in similar packaging, provided it is properly sealed, undamaged, and adequately protected against damage during transport. The product must not present any damage or signs of use. We will pay for the return shipping costs. The returned product will be submitted to analysis and you will be notified by email of the refund process.
  • Return and Exchange Policy for physical products
    This service is available only for physical products purchased on Ula Bianca's website. It is not valid for digital and promotional products. The exchange can be made upon presentation of the invoice - DANFE, and other information presented in the term attached to the site. The product must be in perfect condition and in its original packaging properly sealed, except for products with manufacturing defects. In cases of Return (chargeback), should be contacted the SAC of Ula Bianca through email contact@ulabianca.com
  • How does the privacy policy work for my data?
    Your privacy is important to us. It is Ula Bianca's policy to respect your privacy regarding any information we may collect from you across our website, Ula Bianca, and other sites we own and operate. ​ We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we're collecting it and how it will be used. All the information in the Privacy Policy can be found on the Ula Bianca website.
  • How and where to exchange physical products purchased on the site?
    Following the established by the Consumer Law, the shipping costs of returning products due to right of regret or items with manufacturing defect will be covered by our store through the reverse logistics process. ​ You will receive a shipping authorization code by email after your return request and should post the goods at a post office branch. We do not cover the costs of packaging, so we suggest that you use the same packaging in which you received your purchase (if it is not damaged) or a suitable box that preserves the parts during transport. ​ Address for returning products: R. Manoel Eufrásio, 403A - Juvevê, Curitiba - PR, 80030-440
  • Can I install my purchases in installments?
    It is possible to make installation payments according to the conditions on Ula Bianca's website. For international credit cards, issued and controlled by operators outside the Brazilian territory, such as corporate American Express, only the purchase of digital products sold and delivered by Ula Bianca is allowed.
  • What is the deadline for bank clearing?
    Bank clearing time is up to 3 business days.
  • I tried to register and the site says that my data is already in use. How should I proceed?
    In this case, it means that you already have a registration with us. If you remember the e-mail address used for registration, request a password by clicking here. If eventually, you do not remember the e-mail address used, or you no longer have access to the registered e-mail address, please contact contact@ulabianca.com
  • How do I change my delivery address?
    To change your delivery address, change the information in your registration form. After closing the purchase it will not be possible to change the recipient's address, include/replace products in the order, delivery services or the payment method. If there is any urgency, please contact us at contact@ulabianca.com
  • How many times can I download the digital products?
    After purchase, you can download the digital product as many times as needed, on up to 6 different devices (including PC, Mac, iPad, iPhone, iPod Touch, as well as Android tablets and smartphones), as this is the maximum number of activations.
  • How to get access to the digital products?
    You can access digital products purchased on our site through customer registration. Log in with the same username and password you used on the site. And navigate through the site. If you have already made purchases, your products will be available for download. If you prefer, you can also access them on Android Phones, Iphones, Tablets and iPads.
  • What are digital download products?
    These are downloadable materials or products, after payment of the purchase, that are available on your device. Once purchased, it appears in your "user area" for download.
  • My order has not arrived yet, how to proceed ?"
    You can easily follow all the steps of your order on our site. To do this, just log in. Within this environment, you will have all the information about your orders, including delivery times.
  • How do I know if my order has been finalised?
    You can track all the steps of your order, for this at the top of the site, click on the icon . "Enter or register" to login. Enter your e-mail address - the same used to place the order - and the password you registered when you placed the order. Once logged in, click on "My Orders" at the top of the site to check the current status of your order.
  • How can I track my order?
    You can track your order on our website. Log in, and within this environment, you will have all the information about your orders.
  • How long do the promotions last?
    The promotions of the products on sale stay for a determined period of time, in "Season", and are disclosed in the campaigns with the action's final expiration date.
  • How to activate a promo code?
    After selecting the products that are not in the promotion, complete and close the cart. In the payment, add the promotional code and automatically you will have the discount value of the product applied to the total amount of the purchase.
bottom of page